General Terms and Conditions

These terms and conditions govern your use of Luno Casino’s services and outline the rules and requirements for playing at our platform. By registering an account and using our services, you agree to comply with these terms in full.

Account Registration and Eligibility

Players must be at least 18 years old to register an account at Luno Casino. Proof of age and identity may be required before processing withdrawals. Only one account per person, household, or IP address is permitted. Creating multiple accounts may result in suspension and forfeiture of funds and bonuses.

When registering, you must provide accurate and complete information. Any false or misleading information may lead to account closure. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. Notify customer support immediately if you suspect unauthorized access.

Deposits and Withdrawals

Deposits are processed instantly using the available payment methods. Minimum deposit amounts vary depending on the chosen method, typically starting at €10. Withdrawals require identity verification before the first payout is processed. Verification documents include a government-issued ID, proof of address, and payment method confirmation.

Withdrawal requests are reviewed within 24-48 hours, with processing times varying by method. E-wallets and cryptocurrencies are typically completed within 24 hours, while bank transfers may take 3-5 business days. Luno Casino reserves the right to request additional documentation to verify identity and prevent fraud.

Bonus Terms and Wagering Requirements

All bonuses are subject to specific terms and wagering requirements that must be met before withdrawals are permitted. The welcome bonus carries a 35x wagering requirement on the bonus amount, meaning you must wager 35 times the bonus before converting it to withdrawable funds.

Not all games contribute equally towards wagering requirements. Slots contribute 100%, while table games and live casino options contribute just 10%. Maximum bet limits apply while bonuses are active, typically capped at €5 per spin or hand. Exceeding this limit may result in bonus forfeiture.

Bonuses are valid for 30 days from activation. Unused bonuses or bonuses with incomplete wagering requirements will expire after this period. Free spins are credited with a specific validity period and must be used within the designated timeframe.

Responsible Gaming Policies

Luno Casino is committed to promoting responsible gambling and provides tools to help you maintain control over your gaming activities. You can set deposit limits, session timers, and activate cooling-off periods or self-exclusion through your account settings.

If you believe you have a gambling problem, please seek assistance from professional organizations such as GamCare or Gamblers Anonymous. We encourage all players to gamble responsibly and within their financial means.

Fair Play and Anti-Fraud Measures

All games at Luno Casino use certified random number generators to ensure fair and unbiased outcomes. Any attempt to manipulate games, exploit system vulnerabilities, or engage in fraudulent activities will result in immediate account suspension and forfeiture of funds.

We reserve the right to investigate suspicious activity, including irregular betting patterns, collusion, or use of automated software. Accounts found violating fair play policies will be permanently banned, and winnings may be voided.

Privacy and Data Protection

Your personal information is protected under strict privacy policies compliant with data protection regulations. We collect information necessary to provide our services, verify identity, and comply with legal obligations. Your data is stored securely and never shared with third parties without your consent, except where required by law.

Amendments to Terms

Luno Casino reserves the right to amend these terms and conditions at any time. Changes will be communicated via email or posted on the website. Continued use of our services after amendments take effect constitutes acceptance of the updated terms.

Dispute Resolution

In the event of a dispute, please contact customer support to resolve the issue. We strive to address all concerns fairly and promptly. If a resolution cannot be reached, disputes may be escalated to the licensing authority overseeing our operations.

Contact Information

For questions regarding these terms and conditions, contact our customer support team via live chat or email. Our team is available 24/7 to assist with any inquiries or concerns.

By using Luno Casino’s services, you acknowledge that you have read, understood, and agreed to these terms and conditions.